General Terms And Conditions
General Terms and Conditions with Customer Information Table of Contents:
- Scope of Application
- Conclusion of Contract
- Right of Withdrawal
- Prices and Payment Conditions
- Delivery and Shipping Conditions
- Retention of Title
- Warranty for Defects
- Special Conditions for the Processing of Goods According to Customer Specifications
- Special Conditions for Repair Services
- Redemption of Promotional Vouchers
- Redemption of Gift Vouchers
- Applicable Law
- Jurisdiction
Summary:
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Scope of Application: These terms apply to all contracts for goods made by consumers or businesses with the seller concerning the products displayed in the seller's online shop. Any conflicting terms of the customer will not apply unless agreed upon otherwise.
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Conclusion of Contract: The product descriptions in the online shop are not binding offers but serve as a basis for customers to make a binding offer. The seller can accept the offer within five days in various ways, such as confirming the order or delivering the goods.
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Right of Withdrawal: Consumers generally have a right of withdrawal. Specific details can be found in the seller's withdrawal policy.
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Prices and Payment Conditions: Prices listed include taxes. Additional delivery costs are stated separately. For deliveries outside the EU, additional charges might apply, which the customer has to bear.
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Delivery and Shipping Conditions: The delivery is made to the address provided by the customer. The risk passes to the customer upon delivery. If the delivery fails due to customer reasons, the customer bears the resulting costs.
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Retention of Title: The seller retains ownership of the delivered goods until full payment by the customer.
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Warranty for Defects: The seller follows statutory warranty regulations. Different regulations apply for business customers.
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Special Conditions for Customized Goods: If the seller processes goods according to the customer's specifications, the customer must provide necessary content and assure its legal usage.
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Special Conditions for Repair Services: Repaired items are serviced at the seller's location. The customer is responsible for providing required information and for sending the item for repair at their expense.
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Redemption of Promotional Vouchers: Promotional vouchers have specific conditions and can be redeemed during the ordering process.
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Redemption of Gift Vouchers: Gift vouchers have expiration dates and specific terms for their use.
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Applicable Law: All legal relationships are governed by German law.
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Jurisdiction: For disputes, the exclusive jurisdiction is the seller's location, except for customers with a location outside Germany, where jurisdiction is based on the commercial or business activity related to the contract.